Privacy Policy — Bella Toronto

Last Updated: August 19, 2026

This Privacy Policy describes how Bella Toronto, operated by Graca Enterprises LLC (“Bella Toronto,” “we,” “us,” or “our”), collects, uses, discloses, and otherwise processes your personal information when you visit or use our website (the “Site”), purchase our products, use our services, or otherwise communicate with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to users of the Services, including customers, website visitors, and other individuals whose personal information we collect in connection with the Services.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.

Company Information

Store Name: Bella Toronto
Operated by: Graca Enterprises LLC
Business Address: [INSERT BUSINESS ADDRESS]
Company / Registration Number: [INSERT REGISTRATION NUMBER, IF APPLICABLE]
Email: info@bella-toronto.ca

Personal Information We Collect

When you visit or use our Site, we may collect certain information about your device, your interaction with the Site, and information necessary to process and fulfil your purchases.

We may also collect additional information when you contact us for customer support, communicate with us, create an account, subscribe to marketing communications, or otherwise interact with our Services.

Device and Usage Information

Examples may include:

• Web browser and device type
• IP address
• Time zone
• Cookie and similar technology information
• Pages viewed
• Products viewed or added to your cart
• Referring websites
• Browsing and interaction behaviour

Purpose: We use this information to operate the Site, improve performance and functionality, understand how customers use our Services, detect potential security issues, and improve the overall shopping experience.

Order Information

Examples may include:

• Name
• Billing address
• Shipping address
• Email address
• Phone number
• Order details
• Payment and transaction information

Payment information may be processed directly by our payment providers, and we may not have direct access to complete payment card details.

Purpose: We use this information to process transactions, fulfil and deliver orders, communicate with you about your purchases, manage returns and refunds, prevent fraud, and provide customer support.

Customer Support Information

Examples may include:

• Your name and contact details
• Order number
• Details of your request or inquiry
• Communications between you and our customer support team

Purpose: We use this information to respond to questions, resolve issues, provide customer support, and improve our Services.

Marketing Information

If you subscribe to our marketing communications or otherwise provide your consent where required, we may collect information such as your name, email address, preferences, and interactions with our marketing communications.

Purpose: We may use this information to send you information about products, promotions, offers, and other updates that may be relevant to you.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails.

How We Use Your Personal Information

We may use personal information for purposes including:

• Processing transactions and fulfilling orders
• Arranging shipping and delivery
• Managing returns, refunds, and exchanges
• Communicating with you about orders or inquiries
• Providing customer support
• Creating and managing customer accounts
• Detecting and preventing fraud, abuse, and security threats
• Operating, maintaining, and improving our Site and Services
• Understanding how customers interact with our Site
• Complying with applicable legal and regulatory obligations
• Protecting our legal rights and the rights of our customers
• Sending marketing and promotional communications where permitted
• Personalizing advertising and shopping experiences where permitted by applicable law and your preferences or consent

We will only collect, use, and disclose personal information for purposes that are appropriate in the circumstances and in accordance with applicable privacy laws.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our Services.

These third parties may include:

• E-commerce and technology providers, including Shopify and related service providers used to operate our online store
• Payment processors that securely process payments and transactions
• Shipping and fulfilment partners that prepare, ship, and deliver customer orders
• IT and cloud service providers that support our website, systems, data storage, and security
• Analytics providers that help us understand how customers interact with our Site
• Customer support providers that assist us in responding to customer inquiries
• Marketing and advertising partners, where permitted by law and consistent with your preferences
• Professional advisers, including accountants, lawyers, insurers, and consultants where necessary
• Affiliates and corporate partners where necessary for legitimate business operations
• Government authorities, regulators, courts, or law enforcement agencies where disclosure is required or permitted by law

We may also disclose personal information in connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or other business transaction, subject to applicable legal requirements.

We may disclose information to third parties at your direction or with your consent, such as when you choose to use a third-party integration or service.

Categories of Information We May Disclose

Depending on how you interact with Bella Toronto, categories of personal information disclosed to service providers or other authorized recipients may include:

Identifiers and Contact Information

Examples include your name, email address, telephone number, billing address, and shipping address.

Commercial Information

Examples include products purchased or viewed, order history, transaction details, returns, refunds, and customer support interactions.

Internet or Network Activity

Examples include browsing activity, device information, IP address, Site interactions, and cookie-related information.

Transaction Information

Information necessary to process payments, verify transactions, prevent fraud, and fulfil orders may be provided to payment processors and other relevant service providers.

Cookies and Similar Technologies

Our Site may use cookies, pixels, tags, and similar technologies to operate the Site, remember your preferences, analyse website performance, understand customer behaviour, prevent fraud, and support advertising and marketing activities.

Some cookies are necessary for the Site to function properly, while others may be used for analytics, personalization, or advertising.

Depending on your location and applicable law, you may be able to manage certain cookie preferences through our Site, your browser settings, or other available privacy controls.

Please note that disabling certain cookies may affect the functionality or performance of the Site.

User-Generated Content

Our Services may allow customers to post product reviews, comments, testimonials, or other user-generated content.

Any information you choose to submit to a public area of the Services may become publicly accessible.

Please consider carefully what personal information you choose to make public. We cannot control how other individuals or third parties may use information that you voluntarily make publicly available.

Third-Party Websites and Links

Our Site may contain links to websites, applications, social media platforms, or other services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party websites or services.

When you leave our Site or interact with a third-party service, we encourage you to review that third party's privacy policy and terms before providing personal information.

The inclusion of a third-party link does not necessarily constitute an endorsement of that third party or its services.

Children's Privacy

Our Services are intended for a general audience and are not specifically directed to children.

We do not knowingly collect personal information from children contrary to applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us inappropriately, please contact us at info@bella-toronto.ca so that we can review the matter and, where appropriate, delete the information.

Security of Personal Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

For this reason, we recommend that you do not send sensitive personal or financial information through unsecured communication channels.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide and maintain our Services
• Complete transactions and fulfil orders
• Maintain appropriate business and financial records
• Comply with tax, accounting, legal, and regulatory obligations
• Prevent fraud and abuse
• Resolve disputes
• Enforce our agreements
• Protect our legal rights

The length of time we retain information may vary depending on the type of information, the reason it was collected, and applicable legal requirements.

When personal information is no longer reasonably required, we may delete, destroy, or anonymize it in accordance with our data retention practices and applicable law.

Your Privacy Rights and Choices

Depending on where you live and the privacy laws that apply to you, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we hold about you
• Request information about how your personal information has been used or disclosed
• Request correction of inaccurate or incomplete personal information
• Withdraw consent to certain uses or disclosures of your personal information, subject to legal or contractual restrictions
• Request deletion of certain personal information where applicable
• Object to or restrict certain processing activities where applicable
• Request other rights available under applicable privacy legislation

Some rights may be subject to exceptions or limitations under applicable law.

To submit a privacy request, please contact us at info@bella-toronto.ca.

We may need to verify your identity before processing your request to protect personal information from unauthorized access or disclosure.

We will not discriminate against you for exercising a privacy right available to you under applicable law.

Marketing Communications

If you receive promotional emails from Bella Toronto, you can unsubscribe at any time by clicking the “unsubscribe” link included in the email.

Please note that even if you opt out of marketing communications, we may still send you non-promotional messages when necessary, including:

• Order confirmations
• Shipping notifications
• Return or refund updates
• Account or security notifications
• Customer service communications

International Processing and Data Transfers

Bella Toronto uses service providers and business partners that may operate in Canada, the United States, or other countries.

As a result, personal information may be transferred to, stored in, or processed in jurisdictions outside the province or country where you live.

When personal information is processed outside Canada, it may be subject to the laws of the jurisdiction where it is processed and may, where legally permitted, be accessible to courts, law enforcement agencies, or government authorities in that jurisdiction.

Where required, we use reasonable contractual, organizational, and technical measures designed to protect personal information handled by our service providers.

Complaints and Privacy Concerns

If you have questions or concerns about how Bella Toronto collects, uses, discloses, or protects your personal information, please contact us first so that we can review and address your concern.

You can contact us at:

info@bella-toronto.ca

Depending on your location and the applicable privacy laws, you may also have the right to submit a complaint to the appropriate privacy or data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, technologies, legal requirements, or other operational reasons.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

Where required by applicable law, we may also provide additional notice regarding material changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

Contact Us

For questions, privacy requests, complaints, or concerns regarding this Privacy Policy or our privacy practices, please contact:

Bella Toronto
Operated by Graca Enterprises LLC
Email: info@bella-toronto.ca

For customer service or privacy-related inquiries, please contact us by email at info@bella-toronto.ca.