Last updated: 3 October 2026
INTRODUCTION
Bella Toronto, operated by GRACA ENTERPRISES LLC, is committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose, retain and protect your personal information when you visit bella-toronto.ca, communicate with us, create an account, make a purchase or otherwise use our services.
Our privacy practices are intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable, as well as applicable provincial privacy legislation.
Bella Toronto is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.
By accessing or using our website and Services, you acknowledge that you have read and understood this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
Depending on how you interact with our Services, we may collect the following categories of personal information:
- Contact information – such as your name, email address, telephone number, billing address and shipping address.
- Payment and transaction information – such as payment method details, payment confirmations, order information and transaction history. Payment information may be processed directly by Shopify or other payment service providers.
- Account information – such as login credentials, account preferences and settings, where applicable.
- Shopping activity – such as products viewed, added to your cart, purchased, returned or exchanged.
- Communications – information you provide when contacting us, including customer support enquiries, complaints, requests or other correspondence.
- Device and usage information – such as IP address, browser type, device identifiers, operating system, pages viewed, referring pages and information about how you interact with our website.
- Marketing and advertising information – such as your marketing preferences and information about your interactions with our advertisements or marketing communications.
HOW WE COLLECT YOUR PERSONAL INFORMATION
We may collect personal information:
- Directly from you – when you place an order, create an account, subscribe to marketing communications, complete a form or contact us.
- Automatically – through cookies, pixels and similar technologies when you use our website.
- From service providers – such as Shopify, payment processors, analytics providers, fulfilment partners and delivery carriers.
- From advertising and analytics partners – such as Google, where permitted and depending on the services and consent settings you use.
- From other third parties – where permitted by applicable law.
HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information for purposes including:
- Processing and fulfilling your orders.
- Processing payments and transaction confirmations.
- Arranging international and domestic delivery of your purchases.
- Providing order confirmations, tracking information and other service-related communications.
- Creating and managing customer accounts.
- Responding to enquiries and providing customer support.
- Processing returns, refunds, complaints and disputes.
- Detecting, investigating and preventing fraud, abuse or security incidents.
- Maintaining the security and functionality of our website and Services.
- Understanding how visitors use our website and improving our Services.
- Measuring the performance of our advertising and marketing activities.
- Displaying advertising that may be relevant to you, where permitted by applicable law.
- Sending marketing communications where we have the consent or other lawful basis required under applicable Canadian law.
- Meeting tax, accounting, record-keeping, regulatory and other legal obligations.
- Establishing, exercising or defending legal claims.
We limit the collection, use and disclosure of personal information to purposes that a reasonable person would consider appropriate in the circumstances and as otherwise permitted or required by applicable law.
MARKETING COMMUNICATIONS
We may send promotional or commercial electronic communications where permitted by applicable Canadian law, including Canada's Anti-Spam Legislation (CASL).
Where required, we will obtain your consent before sending marketing communications.
Marketing emails will include an unsubscribe mechanism that allows you to withdraw your consent or stop receiving promotional emails.
You may also request to stop receiving marketing communications by contacting us at info@bella-toronto.ca.
Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications that are necessary in connection with an order, account, customer service request or other transaction.
HOW WE SHARE YOUR PERSONAL INFORMATION
We may disclose personal information to third parties where reasonably necessary to operate our business and provide our Services, including:
- Shopify – our e-commerce platform provider, which hosts and processes information required to operate our online store.
- Payment processors and financial service providers – to securely process payments, refunds and related transactions.
- Fulfilment and logistics partners – to prepare, process and dispatch orders.
- Shipping carriers – including international logistics providers and Canada Post or other Canadian delivery partners, as necessary to deliver orders.
- Analytics providers – including Google Analytics or similar services, where used and permitted.
- Advertising providers – including Google Ads or other advertising platforms, where used and permitted.
- IT, hosting and security providers – where necessary to maintain and protect our systems and Services.
- Professional advisers – such as accountants, insurers, auditors or legal advisers where reasonably necessary.
- Government, regulatory or law-enforcement authorities – where disclosure is required or permitted by applicable law.
- Business successors – in connection with a merger, restructuring, financing, acquisition, sale of assets or similar business transaction.
We do not sell personal information in the ordinary meaning of selling personal information for monetary payment.
Certain privacy laws may define terms such as "sale", "sharing" or targeted advertising more broadly. Where applicable, we will provide the notices, choices and rights required by law.
COOKIES AND TRACKING TECHNOLOGIES
We may use cookies, pixels and similar technologies to operate our website, remember your preferences, understand website usage and support advertising activities.
These technologies may include:
- Essential cookies – necessary for website functionality, security, checkout and account features.
- Functional cookies – used to remember preferences and improve your experience.
- Analytics cookies – used to understand how visitors interact with our website.
- Advertising cookies and pixels – used to measure advertising campaigns and, where permitted, provide more relevant advertising.
Where required by applicable law, non-essential cookies and similar technologies will be used based on your consent.
You may be able to manage your preferences through the cookie banner or privacy controls available on our website. You can also adjust cookie settings through your browser.
Disabling certain cookies may affect some website functionality.
GOOGLE ANALYTICS AND ADVERTISING
Where enabled, we may use Google Analytics to understand website traffic and usage patterns.
We may also use Google advertising services to measure advertising performance and display advertisements.
Google may process information such as IP addresses, device information, browser information and website interactions in accordance with its own privacy policies and applicable consent settings.
Where consent is legally required for analytics or advertising technologies, these technologies will be activated based on the choices you make through our cookie or consent controls.
RELATIONSHIP WITH SHOPIFY
Our online store is hosted by Shopify.
Shopify processes personal information to provide its platform, checkout, fraud prevention and other services to merchants and consumers.
Personal information submitted through our store may therefore be processed by Shopify and its service providers in Canada, the United States or other jurisdictions in which they operate.
For more information about Shopify's privacy practices, please refer to Shopify's Consumer Privacy Policy available on Shopify's website.
INTERNATIONAL DATA TRANSFERS
Bella Toronto serves customers in Canada, while GRACA ENTERPRISES LLC is established in the United States and some of our service providers and fulfilment partners operate internationally.
As a result, your personal information may be transferred to, stored in or processed outside your province or outside Canada, including in:
- the United States;
- China; and
- other countries where Shopify, payment providers, logistics providers, technology providers or other service providers operate.
Personal information processed outside Canada may be subject to the laws of the country in which it is processed and may be accessible to courts, law-enforcement agencies or government authorities in that jurisdiction in accordance with local law.
Where required by applicable Canadian privacy law, we use reasonable contractual, organisational and technical measures to protect personal information transferred to service providers outside Canada.
DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or to meet legal, accounting, tax, fraud-prevention, dispute-resolution and other legitimate business requirements.
Retention periods may vary depending on the type of information and the reason for which it was collected.
For example:
- Order and transaction information may be retained for the period reasonably necessary to satisfy tax, accounting, payment, fraud-prevention and legal obligations.
- Account information may be retained while your account remains active and afterwards for a reasonable period where necessary.
- Customer service communications may be retained where necessary to resolve enquiries, complaints or disputes and maintain appropriate business records.
- Marketing information may be retained until you unsubscribe, withdraw applicable consent or until retention is no longer reasonably necessary.
When personal information is no longer reasonably required, we take reasonable steps to securely delete, destroy or anonymize it, subject to applicable legal obligations.
SECURITY OF PERSONAL INFORMATION
We use reasonable administrative, technical and organisational safeguards designed to protect personal information against loss, theft, unauthorised access, disclosure, copying, use or modification.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of any account credentials associated with our Services.
If we become aware of a privacy or security breach, we will take appropriate steps in accordance with applicable Canadian law, including notification to affected individuals and regulatory authorities where legally required.
CHILDREN'S PRIVACY
Our Services are intended for adults and are not directed toward children.
We do not knowingly collect personal information from children contrary to applicable law.
If you believe that a child has provided us with personal information without appropriate consent, please contact us at info@bella-toronto.ca so that we can review the matter and take appropriate action.
YOUR PRIVACY RIGHTS
Depending on the privacy law applicable to you and the circumstances, you may have rights relating to your personal information.
These may include the right to:
- Request information about the personal information we hold about you.
- Request access to personal information we hold about you.
- Challenge the accuracy or completeness of your personal information.
- Request correction of inaccurate or incomplete personal information.
- Withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.
- Opt out of marketing communications.
- Ask questions about how your personal information is collected, used, disclosed or protected.
- Make a complaint about our privacy practices.
Certain rights are subject to exceptions or limitations under applicable law.
To exercise a privacy right or make a privacy-related request, contact us at:
We may need to verify your identity before processing certain requests.
We will respond within the timeframe required by applicable law. Where PIPEDA applies, access requests are generally addressed within 30 days, subject to permitted extensions.
WITHDRAWING CONSENT
Where our processing of personal information is based on your consent, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice.
Withdrawal of consent may affect our ability to provide certain products or Services to you where the information is reasonably necessary to provide them.
Marketing consent can be withdrawn at any time by using the unsubscribe link included in applicable marketing emails or by contacting us.
PRIVACY COMPLAINTS
If you have a question or complaint about how we handle your personal information, please contact us first at:
We will review privacy complaints and endeavour to resolve them within a reasonable timeframe.
If you are not satisfied with our response, you may have the right to contact the applicable Canadian privacy regulator.
Where PIPEDA applies, complaints may be submitted to the:
Office of the Privacy Commissioner of Canada (OPC)
Information about privacy rights and the complaint process is available at the Office of the Privacy Commissioner of Canada website.
Depending on your province of residence and the circumstances, a provincial privacy regulator may also have jurisdiction.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our practices, Services, technologies, legal obligations or regulatory requirements.
When we make changes, we will update the "Last updated" date at the top of this page.
Where required by applicable law, we will provide additional notice or obtain consent before making material changes affecting how personal information is collected, used or disclosed.
CONTACT INFORMATION
Store name: Bella Toronto
Company name: GRACA ENTERPRISES LLC
Company address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: info@bella-toronto.ca
Website: bella-toronto.ca
Contact page: bella-toronto.ca/pages/contact
Bella Toronto is a trade name operated by GRACA ENTERPRISES LLC.
CUSTOMER SERVICE
Email enquiries can be submitted at any time. We aim to respond within 24 hours on business days.
For general enquiries, privacy requests or questions about your personal information, please contact:
You can also visit our Contact page:
bella-toronto.ca/pages/contact